Payment Policy
Last Updated: October 4, 2026
This Payment Policy explains the payment methods, billing procedures, and transaction terms for purchases made through City Gear DC.
1. Accepted Payment Methods
City Gear DC currently accepts the following payment methods:
- Visa
- Mastercard
All payments must be paid in full when the order is placed. We do not currently accept cash on delivery, installment payments, checks, money orders, or bank transfers unless otherwise stated on our website.
2. Payment Authorization
When you place an order, you authorize City Gear DC and its payment service providers to charge the total order amount to your selected payment method.
Your order will not be processed until the payment has been successfully authorized. If a payment is declined, canceled, or cannot be verified, the order may be delayed or canceled.
Please ensure that your billing name, billing address, card number, expiration date, and security code are accurate and up to date.
3. Currency
All prices and payments displayed on our website are in United States Dollars (USD), unless otherwise stated.
Your bank or card issuer may charge currency conversion fees, international transaction fees, or other processing fees. These charges are determined by your financial institution and are not collected or controlled by City Gear DC.
4. Secure Payment Processing
Payments are processed through secure third-party payment service providers. City Gear DC does not directly store your complete credit or debit card information.
Payment transactions may be subject to security verification, fraud prevention screening, and authorization procedures performed by our payment providers or card issuer.
5. Billing Information
You are responsible for providing complete and accurate billing information. The billing address entered during checkout should match the address associated with your payment card.
Incorrect or incomplete billing information may result in payment failure, order delays, or order cancellation.
6. Order Confirmation
After your payment has been successfully completed, you will receive an order confirmation email at the email address provided during checkout.
An order confirmation does not guarantee that an order has been accepted or shipped. We reserve the right to cancel or refuse an order due to payment verification issues, suspected fraud, product availability, pricing errors, or other reasonable circumstances.
If an order is canceled after payment has been collected, the payment will be refunded to the original payment method.
7. Failed or Declined Payments
A payment may be declined for reasons including:
- Insufficient funds
- Incorrect card information
- An expired payment card
- A billing address mismatch
- Security restrictions imposed by the card issuer
- Suspected fraudulent activity
If your payment is declined, please verify your payment information or contact your card issuer. You may also try to place the order using another accepted payment method.
8. Duplicate or Unauthorized Charges
If you believe you have been charged more than once or notice an unauthorized transaction related to an order from City Gear DC, please contact us promptly.
When contacting us, please provide your order number, transaction date, transaction amount, and any other relevant information. Do not send your complete card number or security code by email.
9. Taxes and Additional Charges
Applicable sales taxes and other required charges will be calculated and displayed during checkout where applicable.
Any fees charged by your bank, card issuer, or payment provider are your responsibility and are not refundable by City Gear DC.
10. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been processed, it may take several business days for the funds to appear in your account. Processing times depend on your card issuer or financial institution.
Refund eligibility and procedures are subject to our Return and Refund Policy.
11. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your financial institution, please contact our customer service team so we can review the issue and attempt to resolve it.
A fraudulent or unjustified chargeback may result in the cancellation of related orders and restrictions on future purchases.
Nothing in this section limits any rights you may have under applicable law or the rules of your card issuer.
12. Fraud Prevention
To protect our customers and business, we reserve the right to verify payment and order information before processing or shipping an order.
We may request additional information or identification when reasonably necessary to confirm that a transaction is authorized. Orders identified as potentially fraudulent may be delayed, refused, or canceled.
13. Changes to This Payment Policy
City Gear DC reserves the right to update or modify this Payment Policy at any time. Changes become effective when the revised policy is posted on our website.
We encourage customers to review this policy before making a purchase.
14. Contact Us
For questions or concerns regarding payments, billing, or transactions, please contact us:
City Gear DC
Address: 1538 N Capitol St NW, Washington, DC 20002, United States
Phone: +1 202-667-6801
Email: info@citygeardc.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)